Privacy Policy

This Privacy Policy is maintained by Ela & Co. ("we", "us", "our") and describes how we collect, use, and protect information about visitors and customers ("you") of elaandco.in and related services.

1. Information we collect

• Contact information you provide when placing an order — name, phone number, delivery address, email.
• Order details — items ordered, order date, delivery instructions.
• Technical information — device type, browser, IP address, and pages visited, collected via standard web logs and cookies.

2. How we use your information

• To prepare, deliver and track your orders.
• To respond to enquiries, feedback and support requests.
• To send order updates via WhatsApp, SMS, or email.
• To improve our menu, service quality and website.
• To comply with applicable Indian laws.

3. Sharing of information

We do not sell your personal information. We share limited details only with delivery partners, payment processors (when applicable), and cloud infrastructure providers strictly to fulfil your order or as required by law.

4. Cookies

We use minimal cookies for essential site functionality (e.g. remembering your cart) and anonymous analytics. You can disable cookies in your browser, but some features may not work as expected.

5. Data retention

Order records are retained for as long as required for accounting, tax and legal compliance under Indian law (typically up to 8 years). You may request deletion of your account details at any time by writing to us.

6. Your rights

You have the right to access, correct or delete your personal information, and to withdraw consent for marketing communications. Write to us at admin.ela.co@gmail.com.

7. Security

We use reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated on this page with a revised "last updated" date.

9. Contact

Ela & Co., TC 11/1074, PKRA 130, Nithya Sahayamatha Bhavan, Pattom P.O., Thiruvananthapuram, Kerala — 695004. Email: admin.ela.co@gmail.com.